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Crisis Centre

Privacy and ID requirements

To protect the privacy of our students and follow the Freedom of Information and Protection of Privacy Act (FIPPA), precautions will be taken to establish the identity of any person requesting personal information about a student. Information may be requested by email, telephone, in person, by mail or third-party inquiries. No personal information regarding a student will be released to anyone without precise written permission from the student.

By mail

Mail inquiries must be sent from a student's home address, which can be verified on the student's Ontario Student Assistance Program (OSAP) application. The Student Awards and Financial Aid (SAFA) office will mail replies only to the student's home address indicated on their OSAP application.

Email inquiries

An image of a student using her laptop

Email inquiries must come from either the email address on a student's OSAP application or the student's UOITnet email address. A student must also include their UOIT Student Number in any correspondence.

In-person inquiries

An image of a student interacting with a SAFA adviser in an office setting

To discuss details of OSAP applications, we require students to present valid government-issued photo identification and their valid student card. For awards and other academic inquiries, we require valid photo identification and/or a valid student card.

Phone inquiries

An image of a young adult male talking on his phone

Information will only be released over the phone if the student provides one or more of the following to the SAFA office: 

  • their full name and birth date
  • their UOIT Student Number
  • their home address

Third-party inquiries

Information will only be released to a third party if the student has signed the Consent to Release Personal Information section of the OSAP application that identifies that person. The third party will be asked to provide the SAFA office with:

  • their full name and birth date
  • the student's UOIT Student Number
  • the student's home address
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